STAFFING

The General Manager, employed by the Board of Directors, is responsible for the day
to day operations of the District and its personnel.  He is responsible for hiring of the
remainder of the staff.  The General Manager keeps the staff and Board members
apprised of any changes in regulations that may affect the operations of the District.

The District currently employs 35 persons.  Ten employees work at the water and
wastewater treatment plants.  The remainder of the staff work from the District’s main
office on Hwy 274 South in Tool.

The Administrative Staff consists of the General Manager, Office Manager,
Maintenance Manager and Plant Manager.   This team of Managers
leads the organization in its daily functions, makes and implements plans for future
operations, all within the approved budgets.  They insure that the most efficient
methods and practices are employed by the employees in performing their assigned
tasks.

The Office Manager supervises 5 clerks in all office functions including customer
service and human relations, processes payroll and performs secretarial functions for
the Managers and Board of Directors.  This position also supervises monthly meter
readings and two meter technicians who repair small leaks at meters, replace meters,
reconnect and disconnect of water service.

Monthly billing is processed by the Billing Clerk.   This clerk processes the meter
readings, generates the charges, prints and mails the invoices.  She also processes
and posts payments received by mail or made in person and updates customer
records as needed.

The Bookkeeper handles the accounts payable of the District, prepares the monthly
financial reports and analyzes line item accounts as needed for comparison to budget.  
This position also assists with special research and reporting projects.

Our Work Order Technician radio dispatches all work orders to the Field Maintenance
crews, closes and routes the work orders when completed.

The office staff includes two Customer Service clerks who answer the phones, initiate
work orders, take customer payments and guide customers through new service
paperwork.  One of these clerks is in charge of delinquent accounts and the other
clerk is in charge of paper records and lends assistance to Managers as needed.

The Data Manager, a new position supervised by the Office Manager, transfers all
paper records to digital format and maintains all the computer systems and software.
Another function of this position includes GPS mapping of the District's infrastructure.

The Plant Manager supervises seven water plant operators and two wastewater plant
operators.  These operators, along with accomplishing the treatment processes,
perform all maintenance required at the plants, take water samples for testing
throughout the service area, and flush water lines as required.  The Plant Manager is
also responsible for the required monthly reports and compliance with water quality
regulations.

The Field Maintenance Manager oversees twelve Service Technicians divided into
crews of two men each.  The sewer crew maintains household pressure sewer units
and over 60 lift stations.  The install crew makes new water and sewer connections to
the main lines and installs new household pressure sewer units.  The remaining field
crews take care of main line water and sewer leaks and special projects, such as main
line extensions, installations of new lift stations, and maintenance that may be required
in other areas of operation.   Maintenance and repair of company vehicles and
equipment also fall under the Maintenance Manager’s supervision.